Refund & Re-render Policy

You are buying an AI-generated video of your own pet, and the whole point is that it makes you laugh. If it does not, that is our problem to fix. Here is exactly how we fix it.

1. One free re-render per dance

Every dance you buy comes with one free re-render. If the result is off, say a weird paw, a face that does not look like your pet, or a move that came out stiff, just reply to your delivery email and tell us what went wrong. We re-run it, usually with a different seed or a tuned prompt, and send the new version back. No forms, no justification needed, no charge.

You can also send us a better source photo with your re-render request. A sharp, well-lit, front-facing photo of a single pet gives the model far more to work with, and most re-renders that go from “meh” to “perfect” do so because of a better photo.

2. Full refund within 14 days

If you have had your re-render and you are still not happy, we refund you in full. Just email us within 14 days of your original purchase and say so. We do not ask you to defend your opinion of your own pet’s dance video. If you are not delighted, you get your money back.

For multi-dance packs, we refund the full pack price if the pack as a whole missed the mark, or the pro-rata value of individual dances if only some of them did. Tell us which and we will sort it out.

3. How refunds are paid

All refunds go back to the original payment method through Stripe, our payment processor. We cannot refund to a different card, a different account, or in store credit. Once we issue the refund you will see it on your statement within 5 to 10 business days, depending on your bank. That window is your bank’s, not ours. On our side the refund is sent the moment we approve it.

4. Priority rendering

If you paid the priority rendering fee and your first video did not arrive within the promised 5-minute window, we refund that fee automatically and you do not need to ask. If it slipped past and you have not seen the refund, email us and we will push it through immediately. Your videos are still yours either way; only the rush fee is refunded.

5. What we cannot refund

We may decline a refund where an order was clearly abusive, for example a photo uploaded in breach of our Terms of Service, or repeated refund requests across many separate orders. This is rare, and we will always explain our reasoning before declining.

6. How to reach us

Email hello@pawzai.app from the email address on your order, because that is how we find you fastest. Tell us whether you want a re-render or a refund, and which dance it relates to. A real person reads every message, and we aim to reply within one business day.